Privacy policy

1. Who we are

1Stop Distribution (formerly Akuvox Canada Distribution) is a wholesale distributor of security products based in Québec. We sell exclusively to businesses. This policy explains how we handle the personal information of the people we deal with: contacts at our customers and suppliers, website visitors and job applicants.

2. Person in charge of personal information

Our person in charge of the protection of personal information can be reached at administration@1sdistribution.com. Questions, requests and complaints about this policy can be sent to this address.

3. Information we collect

• Contact information of the people who work for our customers: name, job title, business email and phone number.
• Account, order, delivery and billing information.
• Messages you send us, for example through our contact form.
• Information provided by job applicants, such as a resume.
• Technical information about your use of our website, collected with cookies when you consent to it.

4. Why we use it

• To open and manage customer accounts.
• To process orders, deliveries, payments and returns.
• To answer your questions and provide technical support.
• To assess job applications.
• To improve our website and services.
• To meet our legal and tax obligations.

We only use your information for these purposes, or for other purposes with your consent or where the law allows it.

5. Consent

By giving us your information, you consent to its use for the purposes described in this policy. You can withdraw your consent at any time, subject to legal and contractual restrictions, by contacting us.

6. Sharing

We do not sell personal information. We share it only with service providers who help us run our business, such as our management software and website host, payment processors and shipping carriers, and only as needed for the services they provide. Some of these providers may store or process information outside Québec. When this is the case, we make sure the information receives adequate protection.

7. Cookies

Our website uses cookies that are necessary for it to work. Other cookies, such as analytics cookies, are only used with your consent, which you can give or refuse through the cookie banner. See our cookie policy.

8. Retention and security

We keep personal information only as long as needed for the purposes described in this policy or as required by law. We take reasonable physical, technical and administrative measures to protect it against loss, theft and unauthorized access.

9. Your rights

You can ask to access the personal information we hold about you, to have it corrected, or to withdraw your consent. To make a request, contact us at the address above. If you are not satisfied with our answer, you can file a complaint with the Commission d'accès à l'information du Québec.

10. Changes to this policy

We may update this policy. The current version is always available on this page.